The Quality Manager must demonstrate effective leadership behaviors that inspire and motivate others to meet the challenging demands of a continuous improvement environment.

Essential Functions:

• Develops Quality Department Functions, goals, Quality Management Systems (IATF 9001-2016) Quality objectives and continuous improvement activities as part of the Hendrickson overall strategic plan.

• Maintain and improve customer satisfaction through customer focus, corrective/preventive actions, advanced product quality planning (APQP) and continuous improvement. • Utilize statistical tools for problem solving and continuous improvement in a lean manufacturing environment.

• Review product specifications to present/recommended plant capabilities and make specification revisions as necessary.

• Establish proposed quality and reliability expectancy of finished product.

• Maintains Kentucky Quality Project Management actions for corporate and the plant to meet organizational objectives.

• Develops and Interprets quality control philosophy to key personnel in organization.

• Develop a cost-effective quality management system that minimizes Quality risks to the customer, maximize product reliability and minimize costs.

• Direct Quality, Engineering and Production Personnel to develop inspection activities for product throughout production cycle.

• Applies total quality management tools and approaches to analytical and reporting processes within each department.

• Directs workers engaged in inspection and testing activities to ensure continuous control over materials, facilities, and products (CMM, Faro Arm, etc.)

• Lead Plant efforts in Supplier Quality Assurance and provide input/criteria for supplier sourcing.

• Plays active role on quality management teams within organization.

• Implements and improves upon documented departmental QOS efforts.

• Designs and implements quality control training programs to key personnel in conjunction with managers.

• Respond to customer complaints by directing containment, root cause investigations, corrective action and follow up and resolution with the customer.

• Acts as plant Management Representative for IATF 9001-2016

• Understand lean manufacturing and Kaizen Leadership Characteristics:

• The successful Quality Manager will have a vision to effectively set the department’s direction and growth.

• Set specific goals and focus resources to achieve the plant’s overall objectives. • Observe and listen to employees, direct reports and staff members sharing information in a manner that is beneficial for all. • Exhibit an effective personal style that sets an overall tone of integrity, competence, inspiration and optimism.

• Lead staff with multiple skill levels, work demands and decision-making capabilities.

• Manage, lead, mentor and motivate a quality staff of 8-10 people.