Position Purpose:

Under the direct supervision of Division I.T., monitor and support company computer resources and phone systems.  Analyze and resolve end-user hardware, software and process-related problems including support of Division I.T. developed applications.  Provide end-user training where required. Perform low-level tasks such as installing new computers and other duties and projects assigned by supervisor.

Essential Functions:

·       Install and maintain computers, laptops, and network-related equipment including but not limited to network switches, Access Points, Bar-code and process-related equipment as the latter pertains to Production Management and error-proofing and traceability.  Working with Ethernet networks, network cabling, and other related equipment, devices, and systems; adds or upgrades and configures all peripheral devices, printers, copiers and related equipment, bar code guns, etc.

·       Primary designated support for I.T. provided systems to include, but not limited to email, application and system monitoring, middleware (QAD), printing, etc.

·       Provide primary phone support for both analog and VOIP systems.

·       Coordinate vendor services for warranty repair with PC hardware, printers, etc.

·       Under the direct supervision of Division I.T., contracting local resources for infrastructure wiring requirements.

·       Investigate and troubleshoot systems and applications to identify and correct malfunctions and other operational and process-related difficulties.

·       Conduct various training and instruction for system users on operating systems, databases and other applications.

·       Recommend and implement enhancements and operating procedures that optimize use of computing systems.

·       Maintain confidentiality in regard to information being processed, stored or accessed.

·       Document network and process problems and resolutions for future reference.

·       Support software programming enhancements as it pertains to Production Management under the direct supervision of Division I.T.

·       Provide assistance to equipment vendors to ensure the proper integration of 3^rd party hardware.

·       Ensure timely user notification of maintenance requirements and effects on system availability.

·       Maintain local database containing hardware and software inventory information.

·       On-site imaging for deployment of both repaired and new systems.

·       Provide on-the-job training and orientation to new department members.

·       Responsibilities may require evening and weekend support in response to plant needs.