Scope:

Process incoming sales orders for the distribution center. Maintain appropriate records for assigned customers. Follow up and expedite special orders. Communicate in a thorough and timely fashion with outside sales team.

Essential Funtions:  

• Process incoming sales orders from customers by phone, fax, internet, e-mail, and EDI to drive demand for suppliers, manufacturing, and distribution.  Provide accurate pricing. Data entry of all non-EDI orders (i.e.truck down).
• Interprets and maintains EDI data transmissions from customers for schedule increases and decreases.  Maintains an accurate Customer EDI Control File for each customer to ensure timely input of orders.
• Develops and maintains close professional relationships with customers to provide timely and accurate responses to pricing, availability, lead-time, delivery, and forwarding inquiries.
• Processes Return Goods requests from customers.  Reviews the request for shipment history and pricing.  Data enters RGN into planning and control system and recommends approval of the RGN debit memo.
• Reviews debit memo requests and recommends validity of the request within the specified expectation.  Obtains proof of delivery from carriers as required.
• Resolves ASN errors daily to ensure accurate customer data and minimal Account s Receivable impact.
• Maintain good relations with other departments on issues that relate to customer service. 
• Advise Marketing of customer pricing errors and lack of customer contract to ensure that customer orders are priced accurately and not delayed due to pricing errors.
• Processes and routes for approval Expedited Freight requests.  Communicates proactively, urgent customer requirements to minimize expedited freight expense.
• Coordinates customer requirements with Production, Production & Inventory Control, Supplier Scheduling, and Shipping to expedite customer orders as required.