Area of Accountability:

Responsible for data entry and clerical support to the Customer Service team including QAD navigation and data integrity. 

Major Responsibilities:

General data entry and provide clerical support of work processing and spreadsheets for customer service staff

Files correspondence and other records

Acts as backup to switchboard

Complies statistical reports

Provides customers with Proof of Deliveries

Complete research for customer disputes

Process specific open order reports.   

Process Truck Down orders

Redate orders due to customer logistic issues

Process RMA’s and all the research prior to

Discrete order entry for all manual orders